Refund policy

WARRANTY

At PANELUX™, we take pride in delivering products that embody excellence in craftsmanship, design, and performance. In the rare event that your PANELUX™ product arrives in less-than-perfect condition, we are here to help.

To initiate a warranty claim, please email info@panelux.ca with the following:

• Clear photographs of the product from multiple angles

• Images of any damaged packaging (if applicable)

• Short videos (if necessary) to help us assess the issue accurately

We offer a 90-day manufacturer’s warranty from the date of delivery, covering defects in materials and workmanship across all PANELUX lines:

• PANELUX™ Acoustic Wood Slat Panels

• PANELUX™ Marble (UV Marble Panels)

• PANELUX™ Wood Veneer Panels

• PANELUX™ Stone (Flexible Stone Veneer)

Depending on the issue, we will provide replacement parts, organize repairs, or issue a complete replacement.

Warranty Limitations

• Warranties are non-transferable and valid only when products are used as intended under normal indoor conditions.

• The warranty does not cover damage caused by:

  • Improper installation

  • Misuse or neglect

  • Alteration or modification

  • Excessive moisture, high impact, or exposure to open flame

  • Commercial applications unless otherwise stated

Please Note: The warranty covers product defects only. It does not include installation, removal, labor costs, or incidental damages.

PRODUCT RETURNS

We want you to love your PANELUX™ purchase. If for any reason you're not completely satisfied, returns are accepted under the following conditions:

Return Eligibility

• Returns must be requested within 14 days of delivery.

• Products must be unused, uninstalled, and in "as new" condition.

• All original packaging and protective materials must be included.

The product must be:

• Free from stains, scratches, marks, or any modifications

• Free from moisture exposure, odours, and pet interaction

• Intact, undamaged, and ready for resale

Return Process

1. Contact info@panelux.ca to initiate your return request and receive authorization.

2. Repackage the item(s) in original or protective packaging (e.g., bubble wrap, foam).

3. Return the product(s) to:
   5730 Burbank Crescent S.E., Calgary AB, T2H 1Z6

4. You are responsible for:

   • Shipping arrangements and costs

   • Ensuring items arrive undamaged

Once received and inspected (1–3 business days), refunds will be issued to your original payment method. Please allow 5–7 business days for processing.

Fees & Exclusions

• A 10–15% restocking fee may apply, especially if repackaging is required.

• Shipping costs (original and return) are non-refundable.

• Custom, special-order, or modified panels are final sale and non-returnable.

• Installed or altered products are not eligible for return or exchange.

Contact Us

For all warranty claims, return requests, or questions, please contact our support team at:

info@panelux.ca
403-754-4332